FAQ

What is Real-life Escape Room?

Real-life escape room game is a type of physical adventure game in which people are locked in a room with other participants and have to use elements of the room to solve a series of puzzles, find clues, and escape the room within a set time limit.

Are reservations required?

Reservations are not required, but highly recommended to guarantee the room’s availability. Walk-ins are taken based on a room’s availability. Please give us a call if you have any questions.

Do I have to book online or can I pay cash when I get there?

Unfortunately, we have too many instances where people make reservations to pay cash at the door and are simply no call no shows, this is a complete loss of revenue for us and we can no longer allow reservations without payment in full. However, if you are walk-ins and there is room available, you may pay with cash.

Can I cancel my reservation for a refund?

We have a strict NO CANCELLATION/NO REFUND policy. All sales are final and nonrefundable regardless of whether you show up for your reservation or the reasoning for you not being able to make it.

Can I reschedule my reservation?

Rescheduled must be done at least 2 days (48 hours) before your reservation. If you contact us, or if your booking was created within this period, a $5 per person fee will be applied. If you contact us after your booking time, a $10 per person fee will be applied. Rescheduling will be restricted to current available times and limited to one time only.

What if my group is larger than the recommended players?

Each of our games have a recommended players for the best game experience. However, We have successfully accommodated groups larger than our recommended size. Please call us for more information.

Will I be playing with other participants?

No. All our games are private, only your team is allowed in the room, No strangers.

Can I add more people after reservation already been made?

Yes, additional people can be added upon arrival.

How early should I arrive for my game?

Please arrive at least 15 minutes prior to your game start time for the check-in process. Our lobby has plenty of tables and chairs for your group to relax, socialize, and play games, so why not come in early and get those brains ready for a challenge. Games will begin exactly at their start times and being late might cause you to have less than sixty minutes to play.

What if I arrive past my scheduled time?

We ask that you arrive at least 15 minutes prior to your scheduled ticket time in order to fill-out paperwork and listen to our tips and safety speech. All games start on time. If you are late, the game will begin without you and no refund will be given.

Am I really going to be “locked” in a room?

Yes and no. You will be in a room with a locked door, but every door is equipped with an exit button. Should you feel the need to leave the room, you are welcome to do so at any time.

Is there an age limit?

We recommend our games for ages 13 and up. All participants must sign a waiver. If under the age of 18, a parent/guardian must sign a waiver for them. Children can not be left unattended in the lobby.

At what age does a child require to purchase a ticket?

All children 4 years and older must purchase a ticket. Birth certificates serve as proof may be required.

Are your games wheelchair accessible?

Please give us a call at (909) 800-8812 and we will help you select the best game room for your team.

Can I play if I am pregnant?

Please give us a call at (909) 800-8812 and we will help you select the best game room for your team.

Can we bring Cell phones, electronic devices or any other outside tools into the games?

Cell phones, electronic devices or any other outside tools are strictly prohibited. Our staff will immediately stop the game and ask you to leave if you attempt to use one.

Can we bring food or drink into the games?

We ask that no food or drink is taken into the game rooms. Alcohol is strictly prohibited on our premises.